# Support Ticket System Guide

**Step-by-Step Guide**

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### Access the Support Section

* Log in to your **Lexir app**.
* From the main menu (left-hand sidebar), click **“Support.”**

<figure><img src="https://4194590218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fs37sjtuL74JR0wAqJfOI%2Fuploads%2FnEFMEFp2z8VbegE4DPiU%2FGroup%20120.png?alt=media&#x26;token=815401b4-8fd9-49f3-a599-f4e3c0d4c3ca" alt=""><figcaption></figcaption></figure>

💡 **Tip:** You can access Support from anywhere in the app.
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{% step %}

### Submit a New Ticket

* Click **“Create New Ticket”**
* Fill out the form with:
  * **Category:** Select what your issue is about (Orders, Payments, Logistics, Account, etc.)
  * **Description:** Explain what’s happening - the more details, the better.
  * **Attachments (optional):** Add screenshots or documents if helpful.
* Hit **“Create.”**

✅ You’ll receive instant confirmation — your ticket is now live!

<figure><img src="https://4194590218-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fs37sjtuL74JR0wAqJfOI%2Fuploads%2FxiiUcTDS4AKDwEuQfKFN%2Fsupport_ticket_system.gif?alt=media&#x26;token=a4c74312-2cdd-406b-af37-3ccc62b40ec6" alt=""><figcaption></figcaption></figure>

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### Track Your Ticket Status in Real Time

Your **Support Dashboard** shows:

* **Ticket ID** – unique reference number
* **Current Status** – *Open, In Progress, Waiting for Reply, or Resolved*
* **Assigned Team Member** – who’s handling your request

🔄 It updates automatically, so you’ll always know where things stand.

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### View Updates and Resources from Our Team

Once your ticket is being processed, you can:

* **See real-time updates** on the progress and next steps.
* **View responses from the Lexir team** directly in the app.
* **Receive notifications** when there’s movement on your ticket.

💡 **If you need to add new information or ask a follow-up question**, simply create a **new ticket** referencing your existing one and our team will link them internally.

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### Review Past Tickets Anytime

All your previous tickets and resolutions are saved under **Support History** - easy to access anytime.
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***

#### **Why This System Helps You**

* 🚀 **Faster responses** — requests go straight to the right team
* 📂 **Centralized communication** — no lost email threads
* 👀 **Full transparency** — see progress in real time

***

**👉 Ready to Try It Out?**\
\
Jump into your **Lexir app** and head to **Support** to create your first ticket now.\
Let’s make support smoother, faster, and easier - together.

[**Open the Lexir App →**](https://brands.lexir.com)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.lexir.com/guides/support-ticket-system-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.