> For the complete documentation index, see [llms.txt](https://docs.lexir.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lexir.com/guides/support-ticket-system-guide.md).

# Support Ticket System Guide

**Step-by-Step Guide**

{% stepper %}
{% step %}

### Access the Support Section

* Log in to your **Lexir app**.
* From the main menu (left-hand sidebar), click **“Support.”**

<figure><img src="/files/ij3zbzrbMwJmiwqRW01O" alt=""><figcaption></figcaption></figure>

💡 **Tip:** You can access Support from anywhere in the app.
{% endstep %}

{% step %}

### Submit a New Ticket

* Click **“Create New Ticket”**
* Fill out the form with:
  * **Category:** Select what your issue is about (Orders, Payments, Logistics, Account, etc.)
  * **Description:** Explain what’s happening - the more details, the better.
  * **Attachments (optional):** Add screenshots or documents if helpful.
* Hit **“Create.”**

✅ You’ll receive instant confirmation — your ticket is now live!

<figure><img src="/files/Qa67MwdzUIwF7OBnrEst" alt=""><figcaption></figcaption></figure>

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{% step %}

### Track Your Ticket Status in Real Time

Your **Support Dashboard** shows:

* **Ticket ID** – unique reference number
* **Current Status** – *Open, In Progress, Waiting for Reply, or Resolved*
* **Assigned Team Member** – who’s handling your request

🔄 It updates automatically, so you’ll always know where things stand.

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{% step %}

### View Updates and Resources from Our Team

Once your ticket is being processed, you can:

* **See real-time updates** on the progress and next steps.
* **View responses from the Lexir team** directly in the app.
* **Receive notifications** when there’s movement on your ticket.

💡 **If you need to add new information or ask a follow-up question**, simply create a **new ticket** referencing your existing one and our team will link them internally.

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### Review Past Tickets Anytime

All your previous tickets and resolutions are saved under **Support History** - easy to access anytime.
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***

#### **Why This System Helps You**

* 🚀 **Faster responses** — requests go straight to the right team
* 📂 **Centralized communication** — no lost email threads
* 👀 **Full transparency** — see progress in real time

***

**👉 Ready to Try It Out?**\
\
Jump into your **Lexir app** and head to **Support** to create your first ticket now.\
Let’s make support smoother, faster, and easier - together.

[**Open the Lexir App →**](https://brands.lexir.com)