# Buyer Support

Brand Support gives brands direct access to the Lexir team when a question needs an answer or an issue needs to be resolved.

It is a human support layer built into the day-to-day operation, not a disconnected help desk. Whether the issue sits in the app or in the wider operating flow, brands have a clear route to the team behind the platform.

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### How brands reach Lexir

Brands can reach Lexir through the app, by writing directly to the team, or by raising a support ticket when an issue needs to be tracked.

That gives brands a simple and practical route into support without adding unnecessary friction.

### What support covers

Brand Support covers the practical issues that can slow work down or require a quick answer while using Lexir.

That can include:

* questions about the app
* operational questions
* issue resolution
* follow-up on open matters
* clarification on points affecting execution

This is not only about answering tickets. It is part of the operating support around the brand.

### Response times

Support tickets are usually addressed within immediately or in the following few hours during the working day CET.

The aim is to respond quickly, keep issues moving, and give brands confidence that help is available when something needs to be solved.

### Brand Support with Lexir

Brand Support with Lexir means having a responsive team behind the platform, ready to help keep the brand moving.


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