Support Ticket System Guide

We’ve made it easier than ever for you to get the help you need - directly from your Lexir app. Follow this simple guide to submit, track, and manage your support requests.

Step-by-Step Guide

1

Access the Support Section

  • Log in to your Lexir app.

  • From the main menu (left-hand sidebar), click “Support.”

💡 Tip: You can access Support from anywhere in the app.

2

Submit a New Ticket

  • Click “Create New Ticket”

  • Fill out the form with:

    • Category: Select what your issue is about (Orders, Payments, Logistics, Account, etc.)

    • Description: Explain what’s happening - the more details, the better.

    • Attachments (optional): Add screenshots or documents if helpful.

  • Hit “Create.”

✅ You’ll receive instant confirmation — your ticket is now live!

3

Track Your Ticket Status in Real Time

Your Support Dashboard shows:

  • Ticket ID – unique reference number

  • Current Status – Open, In Progress, Waiting for Reply, or Resolved

  • Assigned Team Member – who’s handling your request

🔄 It updates automatically, so you’ll always know where things stand.

4

View Updates and Resources from Our Team

Once your ticket is being processed, you can:

  • See real-time updates on the progress and next steps.

  • View responses from the Lexir team directly in the app.

  • Receive notifications when there’s movement on your ticket.

💡 If you need to add new information or ask a follow-up question, simply create a new ticket referencing your existing one — our team will link them internally.

5

Review Past Tickets Anytime

All your previous tickets and resolutions are saved under Support History - easy to access anytime.

Why This System Helps You

  • 🚀 Faster responses — requests go straight to the right team

  • 📂 Centralized communication — no lost email threads

  • 👀 Full transparency — see progress in real time

👉 Ready to Try It Out? Jump into your Lexir app and head to Support to create your first ticket now. Let’s make support smoother, faster, and easier - together.

Open the Lexir App →

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