Access the Support Section
Log in to your Lexir app.
From the main menu (left-hand sidebar), click “Support.”
💡 Tip: You can access Support from anywhere in the app.
Submit a New Ticket
Click “Create New Ticket”
Fill out the form with:
Category: Select what your issue is about (Orders, Payments, Logistics, Account, etc.)
Description: Explain what’s happening - the more details, the better.
Attachments (optional): Add screenshots or documents if helpful.
✅ You’ll receive instant confirmation — your ticket is now live!
Track Your Ticket Status in Real Time
Your Support Dashboard shows:
Ticket ID – unique reference number
Current Status – Open, In Progress, Waiting for Reply, or Resolved
Assigned Team Member – who’s handling your request
🔄 It updates automatically, so you’ll always know where things stand.
View Updates and Resources from Our Team
Once your ticket is being processed, you can:
See real-time updates on the progress and next steps.
View responses from the Lexir team directly in the app.
Receive notifications when there’s movement on your ticket.
💡 If you need to add new information or ask a follow-up question, simply create a new ticket referencing your existing one — our team will link them internally.
Review Past Tickets Anytime
All your previous tickets and resolutions are saved under Support History - easy to access anytime.
